Frequently Asked Questions
Everything you need to know about Just Herbs products, shipping, and our natural beauty philosophy.
Are Just Herbs products 100% natural?
Yes, our products are formulated using Ayurvedic principles, featuring ECOCERT certified organic ingredients. We are free from harmful chemicals like parabens, SLS, and mineral oils.
Do you test your beauty products on animals?
Absolutely not. Just Herbs is a PETA-certified cruelty-free brand. We do not test our finished products or ingredients on animals at any stage of production.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days for domestic orders. You will receive a tracking link via email as soon as your order is dispatched from our warehouse.
What is your return and exchange policy?
We offer a 7-day return policy for products that are received in a damaged or defective condition. Due to hygiene reasons, we cannot accept returns on used or opened personal care items.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.
How do I know which product is right for my skin type?
Each product page includes a 'Skin Type' guide. You can also take our online Skin Quiz or contact our beauty experts via chat for a personalized Ayurvedic consultation.